Terms and conditions


By registering an Order on the Site, the Buyer agrees with the form of communication (telephone or e-mail) through which the Seller carries out its commercial operations.

1.2 The notification received by the Buyer, after making the Order, has the role of information and does not represent the acceptance of the Order. This notification is made electronically (e-mail).

1.3 The telephone notification from AmbalajeFloriOnline represents the firm confirmation of the order from the buyer

1.4 For justified reasons, the Seller reserves the right to modify the quantity of the Goods and / or Services in the Order. If you change the quantity of Goods and / or Services in the Order, it will notify the Buyer at the e-mail address or telephone number provided to the Seller when placing the Order and will return the amount paid.

1.5 The order does not imply contractual obligations

1.6 The contract is considered concluded between the Seller and the Buyer upon receipt by the Buyer from the Seller, by courier, of the ordered products.


2.1. Access in order to place an Order is allowed to any User / Buyer.

For justified reasons AmbalajeFloriOnline reserves the right to restrict the access of the User / Buyer in order to place an Order and / or to some of the accepted payment methods, if it considers that based on the conduct or activity of the User / Buyer on the Site, its actions could harm AmbalajeFloriOnline in any way. In any of these cases, the User / Buyer may contact the Customer Relations Department of AmbalajeFloriOnline, in order to be informed about the reasons that led to the application of the above measures.

2.2 Communication with the Seller can be done through direct interaction with him or through the addresses mentioned in the "contact" section of the Site. The seller has the freedom to manage the information received without having to bring justifications for it.

2.3 All tariffs related to the Goods and / or Services presented on the Site are expressed in lei (RON) and include VAT

2.4 In case of online payments the Seller is not / cannot be held responsible for any other additional costs borne by the Buyer,

2.5 All information used to describe the Goods and / or Services available on the Site (static / dynamic images / multimedia presentations / etc.) does not represent a contractual obligation on the part of the Seller, these being used exclusively as a presentation.


3.1 AmbalajeFloriOnline will keep the information of any kind that you provide confidential. Disclosure of the information provided may be made only under the conditions mentioned in this Document.


4.1. The prices of the Goods and Services displayed within the site www.AmbalajeFloriOnline.ro include VAT according to the legislation in force.

4.2. The price, payment method and payment term are specified in each Order. The Seller will issue to the Buyer an invoice for the delivered Goods, the obligation of the Buyer being to provide all the information necessary to issue the invoice in accordance with the legislation in force.

4.3. The Seller will send to the Buyer the invoice related to the Order containing Goods and / or Services sold by AmbalajeFloriOnline, as well as for any other payments related to the Order, exclusively in electronic format, by adding the invoice in the Package sent to the Buyer or by e-mail to the e-mail address mentioned by the Buyer in his Account.

4.4. For a correct communication of the invoice related to the Order, the Buyer has the obligations to update whenever necessary the data from his Account and to access the information and documents related to each Order, existing in the Account.

4.5 The payment card data of the User / Buyer will not be accessible by AmbalajeFloriOnline and will not be stored by AmbalajeFloriOnline or by the payment processor integrated in the Site, but only by the institution authorizing the Transaction or another entity authorized to provide card identification data storage services, about whose identity the User / Buyer will be informed, prior to entering the data.

The entity authorized to provide card data storage services is EuroPayment Services srl with the data: Str. Ion Câmpineanu, no. 11, Union Block, floor 8, room 803, Sector 1, Bucharest, Romania, 010031, Email: office@euplatesc.ro, Fix: +40 371 335 807 (LV 08:00 - 17:00),

4.6. In certain cases, in order to maintain the security of the Transactions, at the registration of the Order, the Buyer will be requiredto authorize the payment by re-entering the password related to the Account or the use of the fingerprint in the case of mobile terminals that have this facility.

4.7 For security reasons of Transactions the User / Buyer is advised not to remain logged on to the Site and not to set the option of automatic login on mobile devices. Disclosure of the account access password is not permitted and it is recommended to use a strong security password (eg, to contain at least eight characters, including uppercase, lowercase, numbers, and special characters).


5.1 The Seller will ensure the proper packaging of the Goods and will ensure the transmission of the accompanying documents.

5.2 The Seller will deliver the Goods and Services only on the Romanian territory.12. GUARANTEES

5.3. All the Goods sold by AmbalajeFloriOnline, benefit from guarantee conditions in accordance with the legislation in force and the commercial policies of the producers. The goods are new, in the original packaging and come from sources authorized by each manufacturer. Given our field of activity, respectively consumables and decoration, they cannot be held liable as defective more than 14 days after purchase. them. The only damage that the products can have is due to the transport to the buyer


6.1. Please read the Privacy Policy regarding the processing of personal data, which is part of this Document.


7.1. See the Cookies Policy, which is part of this Document.


8.1. Neither party will be liable for non-performance of its contractual obligations if such failure to perform on time and / or properly, in whole or in part, is due to a force majeure event. Force majeure is the unpredictable event, beyond the control of the parties and which cannot be avoided.

8.2. If within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of the contract without any of them being able to claim damages from the other.


9.1. Any disputes between the Seller and Users / Buyers will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts in Bacau.